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Our Lick Mat: 4.7 out of 5 from 207 ratings

Shipping & returns

Shipping

Delivery time

We process your order within 1–3 working days. After that, delivery takes 3–5 working days. As soon as your parcel ships, you receive an email with a tracking link.

Shipping costs

  • FREE shipping when you order 3 or more toys, no matter which country you live in.
  • Within the Netherlands and the EU, shipping is also free when you spend €55 or more.
  • Otherwise shipping costs €6.95 per order.
  • You always see the exact shipping costs at checkout, before you pay.

Orders to countries outside the EU may be charged local import duties or taxes by customs. These are paid by the recipient.

Changed your mind? (14-day right of withdrawal)

You have 14 days after delivery to withdraw from your purchase, without giving a reason.

  1. Let us know within 14 days after delivery: email hello@pawtoysfun.com with your order number, or use the chat. We then send you the return address.
  2. Send the product back within 14 days after letting us know. Returns go to the warehouse of our supplier, not to our office in Hengelo.
  3. Return shipping is at your own cost. Because the return goes to our supplier's warehouse, these costs can be higher than sending a parcel within the Netherlands. Please use a tracked shipment and keep your proof of postage.

Please return the product complete and in its original packaging where possible. If the product has been used more than needed to try it out, we may deduct the loss in value from the refund.

Refunds

  • Cancelled before shipping: you receive a full refund within 5 working days after you cancel.
  • Returned after delivery: you receive a refund within 5 working days after we receive the return or your proof of postage, whichever comes first. We refund the product price plus the original standard shipping costs. Return shipping costs are not refunded.
  • We refund to the same payment method you used for your order.

Arrived broken or damaged?

Sorry about that! We send you a new replacement product free of charge.

  1. Email a photo of the damage and your order number to hello@pawtoysfun.com, preferably within 7 days of delivery.
  2. You don't need to send the broken product back, unless we ask you to.
  3. We ship the replacement at our cost, with the same delivery time of 3–5 working days.

If a replacement is not possible, you get your money back. Your legal rights (the statutory guarantee for products that are not as they should be) always remain in place.

Questions?

Email hello@pawtoysfun.com or use the chat on our website. We reply Monday to Friday, 09:00–17:30.

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